CASE STUDY
Taxpayer Service Portal – SEFAZ Pernambuco
CASE STUDY
Taxpayer Service Portal – SEFAZ Pernambuco
Empowering people. Transforming public services.
The Department of Finance of the State of Pernambuco (SEFAZ-PE), in partnership with Central IT, has launched a new era in public service delivery. Through the Taxpayer Service Portal, developed with the CITSmart X solution, the State Government is simplifying and digitally transforming tax services, making life easier for citizens with smart, accessible, and responsive technology.
With an intuitive and user-friendly interface, the portal enables taxpayers to perform their fiscal activities quickly, securely, and without human intervention, all from the palm of their hand.
3,000,000+
citizens using the portal
90+
self-service features
38+
integrated legacy systems
100%+
intuitive and responsive design
Empowering people. Transforming public services.
The Department of Finance of the State of Pernambuco (SEFAZ-PE), in partnership with Central IT, has launched a new era in public service delivery. Through the Taxpayer Service Portal, developed with the CITSmart X solution, the State Government is simplifying and digitally transforming tax services, making life easier for citizens with smart, accessible, and responsive technology.
With an intuitive and user-friendly interface, the portal enables taxpayers to perform their fiscal activities quickly, securely, and without human intervention, all from the palm of their hand.
3,000,000+
citizens using the portal
90+
self-service features
38+
integrated legacy systems
100%+
intuitive and responsive design
Strategic Points
Challenges
Before the implementation of the new portal, citizens and businesses faced fragmented, paper-based, and time-consuming procedures.
Taxpayers often needed to visit SEFAZ offices in person to issue payment documents, request certificates, or check their fiscal situation.
The challenge was to build a secure, digital, and interoperable environment capable of centralizing all taxpayer services, integrating legacy systems, and ensuring accessibility for both individuals and companies.
Solution
Central IT developed the Taxpayer Service Portal using CITSmart X, a hyper-cognitive digital government platform designed to automate and simplify public services.
The system integrates over 30 APIs connected to SEFAZ’s legacy systems, ensuring real-time data exchange, automation, and consistency across operations. Among the key services available are:
- Simplified issuance of DAE (State Collection Document);
- Consultation and issuance of DANF from ENEF and NFC-e (auxiliary documents of Brazil’s electronic invoicing system);
- Fiscal status inquiries, certificate issuance, and requests related to IPVA (Motor Vehicle Property Tax);
- Access to border tax statements and other fiscal documents.
All services are authenticated through the GOV.BR federal login, guaranteeing identity validation and data protection. Additionally, the TeleSEFAZ taxpayer support channel provides real-time assistance via WhatsApp, chat, and Telegram.
Results
- 3,000,000+ citizens already using the portal.
- 90+ self-service features available for individuals and businesses.
- 38+ legacy systems integrated through API interoperability.
- 100% intuitive and responsive design, accessible from any device.
- Significant reduction in in-person service demand and enhanced citizen satisfaction.
Impact
The Taxpayer Service Portal marks a major milestone in Pernambuco’s journey toward digital transformation in public administration.
By unifying taxpayer services into a single digital environment, the State achieved greater efficiency, transparency, and accessibility for all citizens. This initiative reinforces Pernambuco’s commitment to continuous innovation while demonstrating Central IT’s mission to deliver intelligent solutions that empower people and transform public services.
“Because this is our business: Empower people. Impact organizations.”
About SEFAZ-PE
-
Digital transformation
-
Citizen-Centric Services
- Innovation
- Process Automation
- Service Optimization
Strategic Points
Challenges
Before the implementation of the new portal, citizens and businesses faced fragmented, paper-based, and time-consuming procedures.
Taxpayers often needed to visit SEFAZ offices in person to issue payment documents, request certificates, or check their fiscal situation.
The challenge was to build a secure, digital, and interoperable environment capable of centralizing all taxpayer services, integrating legacy systems, and ensuring accessibility for both individuals and companies.
Solution
Central IT developed the Taxpayer Service Portal using CITSmart X, a hyper-cognitive digital government platform designed to automate and simplify public services.
The system integrates over 30 APIs connected to SEFAZ’s legacy systems, ensuring real-time data exchange, automation, and consistency across operations. Among the key services available are:
- Simplified issuance of DAE (State Collection Document);
- Consultation and issuance of DANF from ENEF and NFC-e (auxiliary documents of Brazil’s electronic invoicing system);
- Fiscal status inquiries, certificate issuance, and requests related to IPVA (Motor Vehicle Property Tax);
- Access to border tax statements and other fiscal documents.
All services are authenticated through the GOV.BR federal login, guaranteeing identity validation and data protection. Additionally, the TeleSEFAZ taxpayer support channel provides real-time assistance via WhatsApp, chat, and Telegram.
Results
- 3,000,000+ citizens already using the portal.
- 90+ self-service features available for individuals and businesses.
- 38+ legacy systems integrated through API interoperability.
- 100% intuitive and responsive design, accessible from any device.
- Significant reduction in in-person service demand and enhanced citizen satisfaction.
Impact
The Taxpayer Service Portal marks a major milestone in Pernambuco’s journey toward digital transformation in public administration.
By unifying taxpayer services into a single digital environment, the State achieved greater efficiency, transparency, and accessibility for all citizens. This initiative reinforces Pernambuco’s commitment to continuous innovation while demonstrating Central IT’s mission to deliver intelligent solutions that empower people and transform public services.
“Because this is our business: Empower people. Impact organizations.”
About SEFAZ-PE
-
Digital transformation
-
Citizen-Centric Services
- Innovation
- Process Automation
- Service Optimization